Tuesday 1:30
EXPO Hall, EXPO Stage
The Future of Retail 2017: Trends Shaping the Digital Experience
President, Research and Strategy
Founder and President

Join Piers Fawkes and Scott Lachut of PSFK for an overview of their Future of Retail 2017 report as they share the emerging trends that are shaping the new digital shopper experience in a post-omnichannel retail environment. Explore the social, technological and physical forces influencing consumer behavior and driving next gen shopping experiences. And find inspiration from fresh strategies that will allow e-commerce platforms and brands to exist in a new retail paradigm.

Learn to:

  • Explore the 10 pillars defining the modern shopper journey across all channels with a focus on mobile and online
  • Discover best-in-class examples in service, technology and personalized experience
  • Incorporate key takeaways to assist in improving digital strategies

Meet the Speakers!
Catch up with our breakout session speakers live and in-person. Meet Piers and Scott in the NRF Clubhouse on Tuesday from 10:00am - 10:20am.